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How ezcashbo Handles Your Personal Information

This privacy policy explains what data ezcashbo collects when you open an account, make a deposit via bKash, Nagad or Rocket, or reach our support team — and exactly how that data is used, stored and protected.

Account data protectionbKash, Nagad, Rocket transaction privacyCookie and device data clarityYour right to access or delete data
ezcashbo How ezcashbo Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something on your account, or raise a concern about how your information has been handled, our support team is available to help. Reach us through any of the channels below and include your registered contact number so we can verify your identity before processing any data request.

Team online

Live Chat

Start a live chat session from your account dashboard. Identify yourself with your registered mobile number so the team can pull up your account and handle your privacy request directly.

Email Support

Send your privacy query to our support email address listed inside your account settings. Include your account ID and the specific data request — access, correction or deletion — so we can respond without delay.

Account Help Centre

Log in and navigate to the Help section. The data request form there lets you flag a privacy concern, choose the request type, and submit it without needing to contact support separately.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security on ezcashbo is not a checklist item — it is built into how payments clear, how accounts are verified, and how support handles sensitive requests. Here is what that looks like in practice across four areas.

Encryption on Every Transaction

Every bKash, Nagad and Rocket transaction passes through SSL-encrypted channels. Your wallet reference and account number are never stored in plain text and are not visible to support staff in full.

Cookie Use and Your Control

We use session cookies to keep you logged in and analytics cookies to understand how the account dashboard is used. You can adjust cookie preferences through your browser settings at any time.

Account Security and OTP Verification

When you log in from a new device, an OTP is sent to your registered mobile number. This step confirms it is you before any account data or transaction history is displayed on that device.

Data Retention and Deletion Requests

Your data is held while your account is active. Once you request deletion and we verify your identity through the support process, personal data not required by law is removed within a reasonable period.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about how your personal data is handled on this platform. If your question is not covered here, reach us through live chat or the Help section inside your account.

We collect your name, mobile number, and the wallet details you provide for bKash, Nagad or Rocket. We also log your device type, IP address and session activity for security and account verification purposes.

No. Your bKash, Nagad or Rocket wallet identifier is used only to match your deposit to your account. It is not shared with third-party marketing services or any external party for their own use.

Log in and go to the Help section, then submit a data access request. Alternatively, contact support via live chat with your registered mobile number. We verify your identity before releasing any account data.

Yes. Submit a deletion request through the Help section or via email support. After identity verification, we remove personal data not required by local law or ongoing operational obligations within a reasonable timeframe.

We use session cookies to keep you logged in and analytics cookies to improve the account experience. You can manage or block cookies through your browser settings; note that some features may not work without session cookies.

This policy applies to your use of the platform. Whether you can access ezcashbo depends on your local law and eligible region. We recommend checking your local regulations before opening or using an account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.